Let’s break it down: if things go south—defective item, damaged in transit, or wrong size—here’s how we sort it. We want you to be sure before you buy, just in case.
1. Eligibility
You can ask for return or refund if:
- The item arrives defective, damaged, or incorrect.
- You notify us within 7 days of delivery (provide photos and description).
- Products are unworn, tag-intact, and in original packaging—unless defect.
2. How to Initiate
Email support@legzgo.com with:
- Order number.
- Photos of issue.
- Preference: replacement or refund.
We aim to respond within 48 hours.
3. Replacement vs. Refund
- Replacement: We order a new one from the supplier; delivered at no extra cost. May take longer depending on location.
- Refund: Once we confirm the return, we credit your original payment method.
4. Return Shipping
- If error or damage is on us, we cover return shipping or provide a prepaid label.
- If it’s a change-of-mind return (subject to availability), shipping is on you.
5. Processing
- Once we receive the item (or verify the damage remotely), we’ll process replacement or refund in 5–7 business days.
- Refunds may take up to 5–10 more business days to appear in your account.
6. Exceptions
- Custom-print or clearance items may be non-returnable. We’ll note that in the product description.
- Lost-in-transit claims must be filed within 14 days of the estimated delivery date.
7. Exchanges
We don’t offer direct exchanges. If you want a different size or style, return the original and place a new order.
8. Policy Changes
We may tweak this policy when needed, but any change won’t affect eligible returns for orders placed before the update.
Effective date: August 29, 2025.
